General Questions
How do I leave a product review for GenTent?
Is the GenTent canopy fire-resistant?
Yes! GenTent canopies are made from NFPA 701 fire-rated vinyl-coated polyester and the hardware is made from UL-94/V0 flame-retardant materials, offering fire resistance for added safety.
Will this trigger generator auto-shutoff for models with carbon monoxide sensors?
Our covers take carbon monoxide sensors and auto-shutoff features into account! GenTents are engineered to maintain portable generator ventilation standards and do not cover the exhaust to allow for proper CO emission. That means there's no buildup ...
Will this withstand hurricane weather?
The GenTent has been engineered to withstand hurricane force precipitation (12” of rain per hour), 70 MPH forecast winds, and an 18” snow load (55 lbs of pressure). We have been independently tested by private organizations and generator ...
Why do you use plastic for the clamps?
We use high-strength plastic for our clamps and other hardware because it offers the durability and resilience needed to withstand tough weather—like strong winds and heavy snow. Our current plastic components, such as the clamps, are made from ...
What is the warranty policy?
Our warranties range depending on what model GenTent you purchased, and if you purchase one of our partner brands. You can see the full warranty listed here: https://www.gentent.com/warranty/ If you have already registered your product, we can look ...
What is the return policy?
Typically we accept returns back within 30 days if unopened. You can find the full policy here: https://www.gentent.com/returns/
Will this melt or burn due to heat from the exhaust?
GenTent is engineered to cover the more pertinent pieces of the generator which can be damaged due to inclement weather. The water shed effect of the canopy will allow a 4–6 inch perimeter around the generator, and prevent any moisture accessing your ...
Can I place multiple aprons around the generator?
All of our canopies will come with a universal electrical apron. Essentially you only need one, but some generators have their electric panel on the short or the long side of their generator, so we offer you a panel to fit either. It is designed to ...